Kilobites by Sanico

a blog by humans, for humans.

We write opinionated articles on software, learning lessons from running our business, and personal reflections - Written by Sav Tripodi, Dom Tripodi, Bryan Susanto, and friends.

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We setup AVL for an Adelaide law firm with an SIP Address in Webex

A local law firm and client of mine reached out to request help with the setup of an Audiovisual link (AVL) for an upcoming court case in country South Australia. Courts use AVL technology around Australia to allow lawyers, witnesses, and others to participate through a video call for a court case. For me, a video call sounds much more comfortable than several hours of driving to a small town far far away. I’m all for it.

AVL technology, or better known as video conferencing, rose in popularity within Australian courts during the pandemic back in the early 2020’s but existed as far back as 2015 in SA Courts.

Not One to Rule Them All

I researched AVL and its usage in courts across Australia and found that there lacks a consistent standard AVL technology. Multiple video conferencing tools exist on the market and courts use a variety of them such as Webex, Zoom, Microsoft Teams, and a whole bunch of others. Therefore, the technology for the AVL depends on the court and what they accept.

Courts of recent started to limit the options and instead select a mandatory software that they expect everyone to use. In the case for my client the country court in South Australia requested them to use Webex with an SIP address. A what address? Yes, an SIP address, an older technology nearly no one knows about.

Think of an SIP address like the uniqueness of a telephone number. …

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Creating a Black Friday Banner in Shopify

Creating a Black Friday Banner in Shopify cover image

Today I would like to share with you the process I went through to design and implement the Black Friday banner for Sticky Vinyl in 2025, a well-known Australian store that sells vinyl for arts and crafts as well as tools for it. This is part of our monthly maintenance for their Shopify e-commerce website as part of Sanico’s Shopify services. The purpose of this banner was to let customers know that there is a sale going on and how much longer the sale was going to last for. This encourages the customers to purchase products while the sale lasts.

The requirements

The following were the requirements for the banner given to me by Sav, one of the lead devs of Sanico Software:

  • It should be located at the very top of the page, above the navigation bar.
  • It should only show when the sale is commencing, namely from Friday to Sunday inclusive in the Adelaide timezone.
  • It should count down the number of days, hours, and minutes left before the sale ends.
  • It should have a unique design similar to the rest of the website and a reference image I was given.

The following was the reference image Sav gave, with the red crosses indicating that I shouldn’t include those elements from the reference image.

Black Friday banner with a black background, purple “%” symbols, and a countdown with the number of days, hours, and minutes left before the sale ends. There is a close button at the top left and a button to view the sale, both crossed out in red.

Getting started: Hardest part first, one step at a time

Typically with any problem or task I always try to figure out the hardest part first, or at least get a rough picture of …

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Creating Services Pages for Luciano Concrete's website

Creating Services Pages for Luciano Concrete's website cover image

Today I would like to take you on the journey of how I designed and implemented service pages for Luciano Concrete, a local Adelaide concreter in South Australia. These pages were handmade with HTML, Tailwind CSS, and JavaScript, as we do for all our client websites. They are part of the whole Luciano Concrete website assigned to me by Sav, one of our co-founders and lead devs of Sanico Software, who also mentored me throughout the whole process.

Luciano Concrete was founded by Robbie, a 3rd-generation concreter. Having helped his Nonno and Father (1st and 2nd generation) during school holidays and weekends, Robbie has a wealth of concreting experience and is relationship-oriented with his clients. By making it custom-made instead of using a cookie-cutter template, I was able to better reflect this in a more personalised website, and tailor it to the design tastes of the client more closely.

These service pages are not just helpful for communicating to potential clients what Luciano Concrete could do to help them (and explaining all the concrete terminology and services to those of us who aren’t concreters or builders), but also helps Google and other (potentially AI) search engines discover the company and how they can help the searcher.

So let’s get right into it!

Finding inspiration

Before I started creating the service pages, I browsed the internet to find some …

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The Carrot Dangler

An opportunist that sells a dream. A poker player that bluffs the true value of their cards. They promise the world with no follow-through.

When I first started my business many years ago, naive and young, I never heard of the concept of a Carrot Dangler. At first I believed, after a few more I doubted, and now I’m skeptical.

Ladies and gentlemen, new and old business owners alike, allow me to introduce: The Carrot Dangler.

The Origins

Many years ago a financial planner, I shall call him Tony Chobbie, called me on behalf of another client for a job in which they hired my company. Tony, a slick-haired, fashionable, and charming man, called me to discuss the project on the request of my client. As I answered the phone he immediately greeted me in an abrasive but charismatic tone, as if I was friends with him from 10 years ago.

For more context, my client let me know that Tony tried to recommend his “friend” for the job but they chose me instead. They feared Tony recommended the friend not on merit but based on mutual financial benefit. A clear conflict of interest given the friend of Tony sent a substantial sized quote.

In my conversation to Tony, after 10 minutes of general small talk, he dangled his first carrot by flirtatiously saying:

Tony: Sav, ya know what, now that I know you exist, imma send ya so much work, yeah, I got heaps of clients that need software stuff. …

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Design is not like math nor computer science

Design is not like math nor computer science cover image

Back in year 10, I wanted to create a website for someone as I found web development to be enjoyable with its low barrier to entry, instant results in the browser, and the fact that it’s shareable through just a link in the browser. So I gathered a list of things I would need to learn to do so, which can be divided into two categories:

  1. Technical skills: Frontend (HTML, CSS, and JS) and backend (at the time, PHP and MySQL)
  2. Design skills: Graphic design and User Interface (UI) design.

So with that, I started looking for resources online to study it, which mainly came in the form of multiple-hour long YouTube tutorials, a long YouTube tutorial playlist, or a Udemy course I got. Thank you, by the way, to all those who released YouTube courses for free and continue doing so, especially freeCodeCamp and the Net Ninja; you all have been a crucial part of starting my journey into web development and programming in general.

Although I got stuck in “tutorial hell” for some time, I was eventually able to prevail to create that website for someone, despite having unmaintainable spaghetti code as it was the first time I created a website of that scale. I was able to get out of it by just forcing myself to start working on the project after going through (and sometimes following along) the tutorials, and to refer back to my notes or search online when I got stuck. Truly I …

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How we hired our Junior Software developer

Anyone can apply for a job. That’s a no-brainer. Endless hours scrolling job sites, a never ending compilation of cover letters and sitting by the phone waiting for the “you’ve got the job” call. What feels like minutes turns into eternity when you’re on the job seeking crew.

You’ll probably think about how badly you want to win the lotto too. It will be a constant thought throughout this process, as you attempt to navigate a foot in the door to make your contribution to capitalism.

With the growth of our company increasing, we decided we needed more hands on deck. So much work with limited resources meant that it was time to make the band bigger. Hiring a junior software developer was definitely not something I had done before but I’m never one to shy away from a challenge.

This was one of the first critical tasks I was given when I started several months ago. Daunting, I’ll admit, yes. For a process that was merely a few months ago, now feels like a mirage since I’ve experienced what it takes to hire candidates. Let’s see how we went for my first time doing the hiring process the Sanico way shall we?

Start the Clock

Before this role, I’ve had limited exposure to the Human Resources (HR) world of people. I’ve sat in on interviews or performed company introductions - the bare minimum of HR. In all fairness …

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Intention Over Money Mindset

When I was asked by Sav to do this blog post, I felt honoured. It’s as if I had been knighted into the secret service, only this is way cooler and less likely to put me on the FBI’s most wanted list.

The fact that Sav was willing to allow me to showcase my creativity through my profound use of my ABCs had me gobsmacked. I had so many ideas as to what I wanted to make my mak mark on.

I hummed, I huh’d, and then I thought, “Well, Mak, why don’t you write about how we got to writing this blog in the first place?”

Pack the car and put your seatbelt on, folks; we’re going for a ride down memory lane.

Turning Back the Clock

I landed my current fabulous role of Sanico Software’s Business Operations after transitioning from the pits of misery mining industry. I survived 4 years in an industry that isn’t built for creatives or those who want to open Pandora’s box for all the right reasons. The realisation hit me quite early on in my career that it wasn’t a place I saw myself in long-term. Like the majority of folks who fell down the rabbit hole of big dreams and the necessity to provide for themselves and their families, I too followed Alice into Wonderland.

If you’re unfamiliar with the mining world, it’s an industry where people chase money no matter the circumstances. Because, to be honest, there is plenty of money to chase there.

If you’re familiar with the …

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Improving User Experience on Product Page - Be Careful Messing with History!

Improving User Experience on Product Page - Be Careful Messing with History! cover image

This will be a very quick and brief post about messing with window.history.pushState compared to window.history.replaceState. Both functions have their use case and I want to share a quick reason why you should use one compared to the other and why it matters.

Quick Explanation

As you navigate a website, URL and history management is handled for you but sometimes you may want to update the history stack manually.

As stated directly from its source on mdn web docs, window.history.pushState does as follows:

The pushState() method of the History interface adds an entry to the browser’s session history stack.

A common use case for wanting to update the history stack manually is to update the URL bar without refreshing the page.

For example, if you are on an online shopfront (ecommerce store) and are viewing products, each product may have a variant.

Let’s imagine here at Sanico Software we are selling leather hats (we aren’t but maybe we should?), the general product URL may be:

Base Product URL
https://www.sanico.com.au/products/leather-hat

However, we actually offer hats in brown, black and red (this is sounding better and better). Therefore, the individual links of each variant may be:

Brown
https://www.sanico.com.au/products/leather-hat?variant=1

Black
https://www.sanico.com.au/products/leather-hat?variant=2

Red …

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Working with People and Clients You Dislike

Many moons ago (that makes me sound old) a business owner gave me inaccurate advice that I must work with people and clients I dislike. Folly. I shall tell the tale of how I received this poor advice and provide a critical amendment, a one word change that fixes everything.

Let us begin.

In my first years of running a business we landed a software job with a large firm here in Adelaide, for anonymity I shall refer to them as SkySafe Lifts. The managing director of SkySafe Lifts, I shall call him Bob, found us online and reached out to contract our services.

For more context, Bob built the business from the ground up over a 20 year period into a successful company that works with firms across Australia. He was charismatic, kind, approachable, and excellent to deal with as a client.

They required help with an inventory system and hired us as software consultants to help them find the best software for their sized business. Bob requested that I must speak with their accountant because he knows the financials of the company back to front. I booked in a time and called him.

Me: “Hi this is Sav from…”

Sudden Interruption

Accountant: “Yeah yeah this is that software guy, right?”

Me: “Yes I was told to…”

Sudden Interruption

Accountant: “yeah yeah yeah I wanted them to hire my software guy but they chose you.”

Sav: “Well…”

Third Annoying Interruption

Accountant: …

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How We Land Software Contracts Internationally

From Germany to America, from Perth to Melbourne, people keep asking me how we land software contracts with companies all around the world. My answer: Because we are that F****** good.

Let me explain.

A long time ago I read a fantastic book called “So Good They Can’t Ignore You” by Cal Newport. As obvious within the title of the book, it discusses the premise that when one focuses on skills and ability then other people, whether businesses or clients, will find it hard to ignore them.

Let me give an example, I ask 1000 local league soccer players to line up shoulder to shoulder. I turn to my friend Matt and ask him to pick one player to captain his team. Before he picks I ask one more player to join the line, Cristiano Ronaldo, one of the best players in modern era soccer.

Who will my friend pick out of the 1001 players? One of the best players known to mankind, or 1 of the 1000 average local league players?

Cristiano Ronaldo. Full stop.

Who the heck is Sanico?

They say you can’t sell a secret, and I agree. But how do you build a reputation for yourself with a remote company founded in Adelaide? How do you build a reputation for yourself not only in your local neighbourhood but the whole online world?

Number 1: We show our face EVERYWHERE online to build authenticity.

We post our face on,

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