Buttondown: A Founder Leading by Example with Superior Customer Service
I recently spoke to the founder of an innovative email service company called Buttondown Email. No, I don’t know the founder. No, this was not an interview for my blog. This was a sales enquiry. I contacted the sales staff as I required a custom premium feature and to my surprise the founder of the company, Justin Duke, responded to me. What the heck!!!!
This guy runs a decent sized technology company and personally responds to sales requests. It felt like the equivalent of me walking into a local McDonalds and being served a burger at the cash register by the CEO. Unheard of.
I discovered Buttondown Email on my search for a superior email service at a reasonable price. I wanted to ditch my previous newsletter provider Mailchimp because I find their product inferior and difficult to use. I even contacted the support staff of MailChimp recently with a problem and I received help from an overseas team that sent me around the merry-go-round. I wanted to get off that ride ASAP.
Boom! Buttondown showed up on my doorstep.
I came across it as I saw Basecamp, a product I use, said that they send email with Buttondown. I poked around and loved what I saw. A simplified product, built with privacy in mind, and easily extendible by a Software Engineer like myself. So many simple but powerful features tucked into a reasonably priced product. Please take my money.
So I went to sign up …
Gumroad homepage.
Unsplash Plus landing page.




The top part from the original Harvest the Fleurieu website.
The contact us form from the original Harvest the Fleurieu website.